French
All returns are subject to prior approval by the company. Returned goods can only be accepted after obtaining a return authorization number from our office. This can be done by emailing [email protected]. When requesting a return authorization number, please have the original invoice number in-hand and, once authorization is obtained, clearly indicate this number on all returned packages. Returned merchandise must have a properly completed return label attached to each item.
We will inspect all items before proceeding to credit your account or to properly refund the order, if applicable. All returns must be sent to our stores freight prepaid. Unless the return is due to an error on our part, return costs are non-refundable.
Items in stock: Upon approval, you may return any item currently in stock within 15 days of the date of purchase. These items must be in their original packaging, unopened and unaltered. Any item returned after this 15-day period will be invoiced for handling costs to the amount of 20% of the order. Any item requiring new packaging will be invoiced for repackaging costs.