All returns are subject to prior approval by the company. Returned goods can only be accepted after obtaining a return authorization number from our office. This can be done by emailing [email protected]. When requesting a return authorization number, please have the original invoice number in-hand and, once authorization is obtained, clearly indicate this number on all returned packages. Returned merchandise must have a properly completed return label attached to each item.

We will inspect all items before proceeding to credit your account or to properly refund the order, if applicable. All returns must be sent to our stores freight prepaid. Unless the return is due to an error on our part, return costs are non-refundable.

Items in stock:Upon approval, you may return any item currently in stock within 15 days of the date of purchase. These items must be in their original packaging, unopened and unaltered. Any item returned after this 15-day period will be invoiced for handling costs to the amount of 20% of the order. Any item requiring new packaging will be invoiced for repackaging costs.

If there is an error with the order, please contact us immediately. In order for us to credit your account, we ask that you return the wrong goods to us as soon as possible.

In the event of an error on our part, we will credit your account of the freight costs, in addition to the initial credit for the erroneous merchandise.

Once your order has been returned and/or credit established, we will resend you the correct order.

Note: Any merchandise lost or damaged in shipment becomes the delivery carrier’s responsibility. You must file a claim for lost or damaged merchandise directly with the carrier. Always make sure to count the number of boxes delivered before signing the delivery receipt. Also take note that our return policy may be subject to change. The most up to date version of our Return Policy can be found on our website.

If you wish to cancel an order that has not yet shipped and that does not contain non-refundable and/or non-cancellable items or parts, it is possible to do so. However, an order that has already been shipped cannot be canceled or changed. Cancellation requests can be made online through our website or by contacting our customer service. Your request will be processed as quickly as possible, but your order may be shipped faster than expected.

We are always available to assist our customers with their factory warranty claims. Defective goods should be sent directly to the manufacturer's warranty service. We do not guarantee any particular products and must comply with the manufacturer's regulations. Please contact us for any details related to particular product lines. Remember that all returned goods can only be accepted after obtaining a return authorization number from our offices.

Certain items may be subject to additional shipping charges, including shipping of hazardous materials, oversized package loads, packages requiring special handling or air freight shipping. Please contact customer service for more details.

Typically, delivery packages are dispatched between 7-14 business days.

SeaHive is committed to protect your privacy. As part of this commitment, we want you to fully understand how we use the personal information we collect. Below, you will find the terms of use of the personal information we gather as well as the choices you have about its use and retention.

Any information collected will be used to provide a service, to better the administration of our company or for commercial purposes (to complete an order, follow an order, follow an order return, send newsletters, follow consumer preferences, communicate offers on merchandise. etc.).

When you purchase or order a product, we may ask you to provide certain information including your name, address, phone number, email address and your credit card information.

Except as expressly described in this policy, we will not sell, transmit or otherwise disclose your personal information to any third party (including our business partners).

We are, however, required to provide your personal information when required by a search warrant or any other order or request provided by law, at the request of an investigative body in the event of a breach of agreement or contravention of the law or in any other situation where the law requires it. We may also transmit personal information to facilitate the collection of an unpaid amount from you.

The "cookies" used by SeaHive allow us to recognize you as a unique user. "Cookies" are used to help us personalize your visit (for example, to save items in your shopping cart for a later visit) and to allow us to analyze our statistics.

In addition, our web server automatically records certain information about your visit, including your web browser, the pages viewed, the duration of the visit, etc. This information is collected from your computer, mobile phone or other device used to access our website.

If you want to know or update the personal information that is recorded in your client file, if you wish to withdraw your consent to the collection, use and/or disclosure of your personal information or if you have any questions or comments to make about this policy, please email us at [email protected] or contact us by phone at 1 (833) 732-4483